Making the Unfamiliar More Natural
Fear of the unknown
“AVs being perceived as risky, unsafe, or dangerous, and causing crashes due to unwanted vehicle actions, unpredictable and incompetent vehicle behavior”(
Nordhoff)
Unpredictable
“Erratic, unhuman, and unexpected vehicle behavior, such as AV stopping suddenly” (
Nordhoff)
Incompetent
“AVs being considered incompetent and incapable to navigate complexity of urban environments, assessing and responding to objects and events accurately” (
Nordhoff)
Primary Interviews
To supplement existing quantitative secondary research with qualitative personal context and explanation, 6 independent primary interviews with participants aged 21-80 with varying exposure to AV's were conducted.
Participants
6 randomly selected people aged 21-80 of varying comfort to AV's
Methods
6 1-on-1 semi-structured interviews
Results
The interviews supported the secondary research findings of "fear of the unknown" due to the unfamiliarity of the technology. Participants also identified curiosity and interest in the technology, with multiple participants describing the influence of a second, more comfortable rider introducing the technology to another first-time passenger.
“I want to know what it's thinking. It's just a black box, so there's no sense of how it’s making the choices it’s making, why it’s trying to center in this lane, and there's no place for you to intervene” (JSM)
“A lot of people (especially older) will prefer to try out (AV’s) for the first time with another person” (JS)
Application of Biophilia
Biophilia, the innate affinity of human beings to the natural world, can be a tool to reduce stress, anxiety and to improve mental well-being. How might it be used to increase one’s affinity with autonomous vehicle technology?
"The enjoyment of scenery employs the mind without fatigue and yet exercises it, tranquilizes it and yet enlivens it; and thus, through the influence of the mind over the body, gives the effect of refreshing rest and reinvigoration to the whole system.""
Frederick Law Omsted, 1986